Frequently Asked Questions
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
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1. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and PayPal, for a secure and convenient shopping experience.
2. Do you offer local pick-up options?
Yes, we offer local pick-up for customers in the Walterboro area. When placing your order, select the local pick-up option at checkout. Once your order is ready, you will receive an email notification with instructions on how to collect your order from our location during our business hours M-F 10 am - 4pm cst.
3. How long does custom embroidery and print transfer order take?
Custom screen print & embroidery orders typically takes 1 to 3 business days to process. Please keep this timeframe in mind when placing custom orders, and consider the shipping time if applicable.
4. What are your business hours?
We are open Monday to Friday from 10:00 AM to 4:00 PM CST, excluding holidays. Our customer support team is available during these hours to assist you with any inquiries.
5.Do we offer refunds and exchanges?
No, we do not offer refunds or exchanges for our screen print transfers or embroidery. All sales are final. Please ensure you review your order carefully before completing the purchase.
6. When do you ship orders?
Orders are fulfilled and shipped out between 2 weeks. Please note that we do not ship orders on weekends or holidays.
